Customer Operations
Application Specialist
U.S. residents only No visa sponsorship
Turn clinical expertise into confident care.
Help healthcare customers get the most from Sectra applications through clinical training, workflow guidance, and go-live support. You will work with imaging professionals, build customer relationships, and share your knowledge with colleagues.
Through customer visits, shadowing, and continuous learning, you will gain hands-on experience with our products and processes, with opportunities to grow within Fidem Interop.
What you will do
- Lead radiology product demonstrations, clinical workflow discussions, and web-based and on-site training.
- Analyze customer workflows and tailor application training to each healthcare team.
- Plan and coordinate go-live support, working with project teams and customer success teams.
- Partner with sales on customer opportunities and maintain demonstration environments.
- Provide remote diagnostic support for technical, clinical, and end-user questions.
- Build relationships with customers, product management, and industry partners.
- Mentor peers, lead internal knowledge-sharing sessions, and improve training and support practices.
- Travel to customer sites as needed, up to 80% of the time.
What you will bring
- Experience as a SuperUser or PACS Administrator, with a deep understanding of imaging workflows and clinical processes.
- A bachelor’s or master’s degree in a relevant field, or at least five years of experience as an imaging technologist in CT, MRI, Cardiology, or Breast Imaging.
- Experience leading or managing a team in a clinical setting.
- Strong communication, presentation, and relationship-building skills, with a passion for teaching and mentoring.
- The ability to explain complex concepts clearly and deliver effective training to healthcare professionals.
- Strong organization and time management, with the ability to work independently and manage several projects.
- Confidence assembling and managing demonstration environments, and curiosity to investigate new challenges.
Experience that is a plus
- Knowledge of Sectra PACS and additional functionality, including Volume Visualization and Teaching Files.
- Experience across Radiology, Cardiology, Orthopedics, Mammography, and Pathology.
- CIIP certification or similar credentials.
- Proven project management experience.
What we offer
Work alongside experienced engineers in a collaborative team focused on making a difference in healthcare.
- Competitive salary based on experience and qualifications.
- Performance-based incentives and recognition programs.
- Benefits including medical, dental, vision, and 401(k) matching.
- Training and professional development opportunities.
- An inclusive workplace where your contributions matter.